One Day Course

This is our bare bones, one day hospitality and customer service skills offering. Not only does the course offer an introduction to the world of hospitality, but also an introduction to customer service. Maybe one of your employees is in need of a brief refresher class. Maybe your business does not have the budget for customer service skills training. Either way, send your employees to us and we will make sure they return to you with a fresh, contageous attitude. They will look at your customers/guests/clients through a new pair of eyes. Our one day class includes the following topics.

 

*     An Introduction To The World of Hospitality

 

*     An Introduction To Customer Service

 

*     The “Service Heart” (Do You Have It?) 

 

*     The Pineapple Tradition

 

*     Service Philosophy Is A Way of Life

 

*     Success In Service

 

*     Moments of Truth

 

(Copyright: David Robinson 2010)

 

The cost of this one day class is a very affordable $99.00 per person.

 

Call David at 828-286-9030 for further details.